Terms & Conditions
Limitation of Liability
The information in this reservation form may contain inaccuracies, including price errors. In particular, OnTrack and the hotel brands represented in the form do not guarantee and disclaim all liability for any errors while filling out the form. In addition, OnTrack expressly reserves the right to correct any pricing errors on the website and/or on pending reservations made under an incorrect price. In such an event, you will be offered the opportunity to keep your pending reservation at the corrected price or, at your option; you can cancel your reservation within the terms of your hotel’s cancellation policy. All amenity (i.e. parking, internet access, breakfast etc.) costs are subject to change without notice. All tax fees are subject to change by local and state governments.
Amenities
Please note that we do have a flexible reservation program, you actually can amend your total number of rooms, check-in & check-out dates, guest name list even the hotel itself for free without any additional fees; 14 days prior to the earliest check-in date. All changes have to be sent by email in order to guarantee the accuracy of the data.
Deposit
All reservation requests must be accompanied by a credit card guarantee or check in the amount equaling a deposit for one night’s room and tax for each room reserved. Forms received without a valid guarantee/deposit will not be processed. The remaining amount will be collected 14 days prior to the check-in date after confirming the final changes made to your reservation, the same way it was collected.
Cancellation
If the cancellation deadline is not explicitly stated or the reservation is marked as non-refundable, the standard cancellation deadline will be 14 days prior to your check-in date.
For cancellations made within the free cancellation period, a full refund will be processed within 14 banking days from the cancellation date. However, if the cancellation occurs after the free cancellation period, the full amount of the reservation will be charged.
Please note, non-refundable bookings will be charged at the full cost, with no refunds provided in these cases.
Credit Card Security
All reservation requests must be accompanied by a credit card guarantee or check in the amount equaling a deposit for one night’s room and tax for each room reserved. Forms received without a valid guarantee/deposit will not be processed. The remaining amount will be collected 14 days prior to the check-in date after confirming the final changes made to your reservation, the same way it was collected.
